All official HOA business — payments, work orders, and documents — is handled through the Red Rock resident portal.
Welcome to Franciscan Terrace

Your First 30 Days

Everything you need to get set up, get oriented, and get comfortable in your new home.

Step 1

Set Up Your Resident Portal

Before anything else, get your Red Rock CINC portal account set up. This is where all official HOA business happens — paying monthly dues, submitting maintenance requests, accessing community documents, and reaching the board. Everything goes through the portal, so you want to be in it before your first due date.

01
Contact Red Rock Management to activate your account

Red Rock Management sets up your CINC portal account once your ownership is confirmed. Reach out to them with your unit address and closing date — they'll get you in.

Your action:
Email [email protected] or call 888.757.3376 to request portal access.
Go to Red Rock Resident Portal →

Once your account is active, you can log in anytime at gowithredrock.cincwebaxis.com. This is the portal you'll use throughout your time at Franciscan Terrace.

Step 2

Key Contacts

Three contacts cover the vast majority of what you'll ever need at Franciscan Terrace. Save them now.

Red Rock Management
Email [email protected]
Phone 888.757.3376

For: CINC portal access, maintenance requests, general HOA questions, move-in logistics

24/7 Maintenance Emergencies
Text (24/7) 877-560-5134

For: urgent after-hours maintenance issues only — active leaks, HVAC failure, or anything that can't wait until morning

HOA Board
How to reach Through the Red Rock resident portal
Meetings Last Monday of each month — open to all residents

For: policy questions, feedback, agenda requests

Step 3

Community Basics

The short version of what you need to know about living here day to day.

Monthly HOA Dues
1-bedroom: $253.72/mo
2-bedroom: $337.90/mo
3-bedroom: $395.19/mo
Paid through the CINC resident portal.
Parking
Open parking throughout the community. No assigned spaces — first come, first served. Parking is plentiful for residents and guests.
Pool
Open early May through late September, sunrise to sunset. Residents may bring up to 3 guests per visit. Full pool details →
Pets
Pets are welcome at Franciscan Terrace. For current pet guidelines — including any breed or weight restrictions — contact Red Rock Management.
Greenway Access
Franciscan Terrace has a private, keyed gate providing resident-only access to the Little Sugar Creek Greenway. Access details are provided through Red Rock Management.
Laundry
A shared laundry room is available beneath the clubhouse. Some units also have in-unit washer/dryer connections — check your unit's setup when you move in.
Step 4

Move-In Logistics

A few things you'll want to sort out in your first week. For most of these, Red Rock Management is the right call — they have the specifics for your building and situation and can walk you through it.

Contact Red Rock for details
These are best confirmed directly with Red Rock Management

Every unit and building is a little different. Rather than give you information that may not apply to your specific situation, we're pointing you to the right source.

  • Move-in timing, parking logistics, and any move-in coordination specific to your building
  • Trash and recycling pickup schedule — confirm current pickup days with Red Rock
  • Mailbox assignment and key — contact Red Rock to get your mailbox set up
  • Greenway gate access — Red Rock provides your key or access details once ownership is confirmed
Reach Red Rock at [email protected] or 888.757.3376.
Step 5

Get Connected

Three ways to stay in the loop at Franciscan Terrace — from informal neighbor updates to official community decisions.

  • fb
    Franciscan Terrace Facebook Group
    Your neighbors share updates, local information, and community announcements here. It's informal and useful — especially when you're new and want to get a feel for the community.
    facebook.com/groups/FranciscanTerraceHOA →
  • bd
    Monthly Board Meetings
    Board meetings are held the last Monday of each month, and they're open to all residents. A good way to stay current on community decisions, understand what the HOA is working on, and put faces to names. You don't need to have an agenda item to attend.
  • web
    franciscanterrace.org
    Check the community website for seasonal updates, pool schedule, FAQ answers, and community information. New content is added as information is confirmed by the board.
Step 6

Internet Setup

Both Google Fiber and Spectrum are available at Franciscan Terrace — you're not limited to one provider. Set up your service independently by contacting the provider of your choice directly.

Google Fiber
fiber.google.com →
Spectrum
spectrum.com →

Contact your preferred provider to check availability for your unit and schedule installation. The HOA does not manage internet service — this is your setup to arrange directly.

Step 7

What the HOA Covers vs. What You're Responsible For

A quick-reference breakdown so you know what's included in your monthly fee and what you'll need to handle separately.

Covered by your HOA dues
  • Water and sewer
  • Trash and recycling
  • Gas (building common areas)
  • Grounds and landscaping
  • Pool maintenance and operation
  • Master building insurance
  • Reserve fund contributions
  • Professional property management
Your responsibility
  • Electricity to your unit
  • Internet and cable service
  • HO-6 contents and liability insurance
  • Interior maintenance and repairs

This is a general overview. Your governing documents — available in the CINC portal — have the full details. If you have a specific question about coverage, contact Red Rock Management.

Common Questions

New Resident FAQ

The five questions that come up most often when you're getting settled in.

How do I pay my monthly HOA dues?
Through the Red Rock CINC resident portal at gowithredrock.cincwebaxis.com. Contact Red Rock to get your account set up before your first due date: [email protected] or 888.757.3376.
What's included in my monthly HOA fee?
Water and sewer, trash and recycling, gas for common building areas, grounds and landscaping, pool maintenance and operation, master building insurance, reserve fund contributions, and professional property management through Red Rock Management.
Where do I submit a maintenance request?
Through the Red Rock CINC resident portal. Log in at gowithredrock.cincwebaxis.com and submit your request there. For urgent after-hours emergencies, text 877-560-5134 — 24/7.
How do I access the greenway?
Franciscan Terrace has a private, keyed gate providing resident-only access to the Little Sugar Creek Greenway. Access details are provided by Red Rock Management — contact them at [email protected] or 888.757.3376 once your ownership is confirmed.
When are board meetings?
The last Monday of each month. All meetings are open to residents — you don't need to have a specific item on the agenda to attend. It's a good way to stay current on community decisions and meet the board members.

More questions? See the full Franciscan Terrace FAQ →

Quick Reference

The essentials, all in one place.

Full FAQ HOA dues, rental cap, schools, parking, pets, and more — answered in detail. The Pool Hours, rules, guest policy, and what to expect — open early May through late September. Contact Red Rock Management contact info and the resident portal — all in one place.